Senior Social Media Executive - Consumer Retail - Hybrid
My Client is a fast paced, high growth consumer led business, who are on the lookout for a Senior Social Media Executive to join the team.
Multi million profits and a strong brand name have led this business into a huge growth period. This role will be directly supporting the Social Media manager in all organic campaigns and customer communications.
This is an exciting opportunity to grow your Social Media skill set across multiple platforms and take that next step up in your career.
Responsibilities:
- Manage, maintain and report on customer reporting platforms Google reviews, TrustPilot and Reviews.io. This will include responding to poor reviews and finding opportunities to increase overall average rating/scores.
- Responding to customers quickly and efficiently, utilising the right people from across the business to help resolve any issues (including retail, customer service and compliance).
- Develop an in-depth understanding of our digital content strategy and use this to make decisions about what we publish and explain those decisions to stakeholders.
- Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand and campaign-focused messages in line with the new strategy and creative concept.
- Support the PR Manager in developing ideas and content for all social media platforms and that communicate PR messages and stories online.
- Manage, maintain and report on all company social media accounts, including Facebook, Twitter, Instagram, YouTube and TikTok.
The Person:
- Strong Social Media Background
- Confident with social media content strategy building
- Experience in dealing with customers
- Creative mindset
- Experience in social media reporting
- Strong time management and organisation
Benefits:
- Bonus scheme
- Hybrid working
- Competitive salary
- Discounts
- Free parking
Apply today for this great opportunity!
