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Head of CRM

  • Location: Leeds, Leeds, England
  • Salary: Negotiable per year
  • Job Type:Permanent

Posted 4 days ago

  • Sector: Digital
  • Contact: Alex Hamilton
  • Contact Email: alexhamilton@betterplaced.com
  • Expiry Date: 18 August 2021
  • Job Ref: AH/CRM_1626691185

Better Placed are delighted to be partnering with a well established online retailer based in West Yorkshire that due to continued growth are looking for a Head of CRM to join their forever growing company!

  • Do you want to own the entire customer journey with a focus on retention, loyalty and automation?
  • Are you looking for a leadership role with team management?
  • Are you prepared to dovetail across both strategy and implementation?
  • Flexible working - Manage your own diary between office / home

This is a unique role to the region where you will oversee all aspects of CRM, including email marketing, customer automation flows, and retention/reactivation programs.

You will also be in charge of developing the Brands loyalty program, utilising the current foundations to build a fully-fledged rewards program designed to maximise key KPIs like repeat rate and purchase frequency.

You will be focussed on customer retention and total lifetime value across the entire business with the goal of taking the business and current performance to the next level, applying a combination of CRM best practices and creative campaign ideas to keep our customers coming back time and time again!

Ideal Candidate :

  • Must have strong leadership skills and enjoy helping to develop a team
  • Extensive experience of customer journey development using test & learn strategies
  • Strong analytical skills as being able to report is a must
  • You will have experience across multiple email platforms and CRM platforms
  • Strong grasp of website analytics and marketing tools
  • Extensive experience of CRM strategy and campaign management
  • Experience delivering upskilling and drive digital capability to key business stakeholders

This is a fantastic opportunity and one definitely not to be missed!!