Better placed are proud to be supporting Hairburst as they look to accelerate their UK and International growth plans.
- Language skills are a must as they continue to expand across the globe! - If you speak Italian then get in touch!
Hairburst produces premium hair care and strengthening products including shampoos, vitamins, accessories, and growth and volume serums. The digitally native brand is hugely popular with millennials and Gen Z consumers with its Instagram handle boasting over 1.5 million followers. It has a strong online customer base across the UK, France, Italy, US, MENA and SE Asia and is fast growing within major beauty retailers such as Lookfantastic, Sephora, Holland & Barrett, Boots and Superdrug.
This is a fantastic role where you will gain exposure to a nationally and internationally growing business!
You will be involved with:
- Responding to inbound customer and client calls, Emails and Secure Messages via different social platforms including Amazon
- Speaking with customer and clients to assist them over the phone with any order enquires or product questions
- Updating notes on customer and client's accounts on our admin portal
- Assisting customer and clients with card orders or re-orders
- Taking ownership of any customer and client issues to resolution including returns, chargebacks etc.
Skills Required
- Fluent English and Italian (written and verbal)
- Excellent verbal, written and interpersonal skills
- Ability to multi-task, organise and prioritise work
- Ability to learn new skills and systems
- Mac/ PC Literacy
- Ideally have experience in Shopify but not essential
- Potential of translations for social content and website
- Essential previous CS Experience
- Dealing with logistics and monitoring status of their orders for Italy
- Responding to reviews
