Customer Marketing Executive
Up to £30,000 - Manchester City Centre
My client is a popular Direct to Consumer brand based in Manchester City Centre, a company that has over 500 incredible people, sometimes in their amazing office based in the ideal location of Manchester City Centre and sometimes at home (they offer 50/50 hybrid working)
With their Market-leading offers, scalable, flexible and innovation tech, strong customer value propositions, and low-cost base, they challenge and redefine how customers experience their product.
And if you think that's good, it won't stop there. There are constant opportunities for growth and and on a mission to become one of Europe's biggest and most loved online retailer, their story has just begun...
The team is a down-to-earth, friendly bunch of people with little to no bureaucracy or hierarchy, and whilst they have grown they never lost their spirit and see everyone of equal value in the business.
You will:
- Build communication strategies that show customers high level CARE
- Partnering with channel teams to deliver the post-booking communication journey
- Working with third parties to deliver customer "perks"
- Reporting on NPS and surfacing opportunities to grow customer satisfaction
- Identifying points of friction for customers, working with the contact centre to improve customer experience
- Conducting customer research, including surveys and focus groups
- Organising campaign evaluation for key projects
Benefits in this company include:
Gym Membership, Eyecare, cycle to work schemes, optimised health plan, birthday off, various Manchester restaurants discounts, holiday package discounts, interest free loans on tram & train travel, shares in the company, employer pension contribution of at least 3%, maternity and paternity pay or shared parental leave, and many many more!!!
