I'm working with a VERY well known and highly respected retailer with Central London offices - seeking 2 x CRM Managers - one for their Spanish region (Spanish speaking is essential) and one for their French region (French is preferable but not essential). We are seeking experienced CRM professionals who have a good and solid CRM skillset.
You will be responsible for:
- Deliver CRM strategy and campaigns for the specified markets
- you will be aiming to achieve maximum customer revenue, satisfaction and retention rates.
- you will work with the Head of CRM to originate overarching strategy including segmentation, comms and optimisation plan
- you will agree with market stakeholders; and manage delivery of campaign schedule via email, SMS, and other targeted channels to deliver commercial and customer KPIs
- You will be experienced in CRM campaign management - communications and data brief writing, creative and data agency briefing and management, internal stakeholder approval management - particularly for email marketing
- Ideally you will come from a retail background but this is not essential