My client is a retailer with sustainability at their core.They are embarking of a period of growth from start-up to scale up and now is an incredibly exciting time to join the team.

The business is well funded and the team has grown significantly since their launch.

They sit in a growing and sustainable sector and contribute to a better planet.

There are exciting plans afoot and with that comes the need to hire an experienced CRM Manager as they launch a new product later this year.

The successful hire will lead CRM and email strategies to grow engagement, brand presence and drive revenue growth.

The role

· Own and deliver a best in class email marketing strategy to enhance loyalty and improve LTV

· Own all customer touchpoints both pre and post purchase

· Plan and implement data capture initiatives to develop personas and targeted comms

· Partner with colleagues in ecommerce to refine and improve the customer journey based on data driven insights

· Monitor and report on KPIs, delivering actionable insight to inform future campaigns and optimisations

· Take ownership of multi-channel customer messaging to improve loyalty and LTV

The person

· Someone with a combination of analytical skills, creativity and a deep understanding of CRM.

· Proven experience delivering highly segmented and personalised CRM campaigns

· Enjoys working in a fast paced environment and isn’t afraid to get their hands dirty

· Strong communication skills and an eye for detail

This role is easily commutable from Manchester.

For much more information please apply immediately.