Head of CRM & Loyalty

About this job

My client is a leading multi-channel retail business with millions of customers. They are investing heavily in technology and platforms that are going to transform the way they talk to customers. Now, as a result of this continued investment, an exciting new role presents itself in the form of a Head of CRM & Loyalty.

As Head of CRM & Loyalty you will lead the development and delivery of compelling CRM, loyalty and retention programme that deliver profitable sales and increase lifetime value of customers.

Your responsibilities will be as follows:

The ideal candidate will have experience gained in a similar role, you will be an experienced CRM and retention/loyalty marketing specialist.

The successful candidate will be able to demonstrate how to create compelling and successful retention strategies, taking every step of the customer journey into account. As our client enters a new era, the focus is going to be on driving the profitability and lifetime value of customers as apposed to volume, in other words, a CRM specialist’s dream!

This is a fantastic and rare opportunity for someone who is looking to develop their career at a renowned fashion retailer. Interested candidates should attach an updated CV.

Consultant for this job

Rachel O’Sullivan

Board Director

0161 238 6700

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